Privacy Policy
Effective Date: January 17, 2026
At Peptidic FZ-LLC ("we," "us," or "our"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, peptidic.ae (the "Website"), purchase our products, or engage with our services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from accessing or using our Services.
This Privacy Policy is designed to comply with applicable UAE data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and relevant RAKEZ Free Zone regulations.
Updates to Our Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the "Effective Date" at the top of this page and post the revised policy on our Website. We encourage you to review this policy regularly to stay informed about how we handle your information.
Information We Collect
- Contact Information: Name, email address, phone number, and mailing address.
- Order Details: Billing and shipping addresses, payment information, and purchase history.
- Account Details: Username, password, and preferences associated with your account.
- Communications: Information you share when contacting us, such as inquiries or feedback.
- Shopping Preferences: Items you browse, add to your cart, or save for later.
- Identity Verification: Emirates ID number or passport details where required for compliance purposes.
Information Collected Automatically
As you interact with our Website, we may collect certain data using automated technologies like cookies, web beacons, or similar tools ("Tracking Technologies"). This may include usage information, device information, IP address, browser type, and connection details.
Information from Third Parties
We may receive information about you from third-party partners such as service providers (e-commerce platforms, payment processors), logistics and fulfillment partners, analytics providers, and marketing partners.
How We Use Your Information
- Fulfilling Orders: Processing payments, shipping products, coordinating with fulfillment partners, and managing returns or exchanges.
- Account Management: Creating and maintaining your account, including sending account-related notifications.
- Customer Support: Responding to your questions and improving our Services.
- Marketing and Promotions: Sending you updates, offers, and promotional communications (you can opt out at any time).
- Personalization: Tailoring content and product recommendations based on your preferences.
- Security: Protecting against fraud, unauthorized access, and misuse of our Services.
- Legal Compliance: Meeting UAE regulatory requirements, customs documentation, and responding to lawful requests from authorities.
Legal Basis for Processing
Under UAE data protection law, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill your orders and provide our Services.
- Legal Obligation: Processing required to comply with UAE laws and regulations.
- Legitimate Interest: Processing for our legitimate business interests, such as fraud prevention and service improvement.
- Consent: Processing based on your explicit consent, such as for marketing communications.
Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver relevant content. You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our Website.
How We Share Your Information
We may share your information with:
- Service Providers: Payment processors, fulfillment and logistics partners (including IQ Fulfillment), and customer support platforms.
- Analytics Providers: Third parties that help us understand Website usage and improve our Services.
- Affiliates: Our related companies for operational purposes.
- Legal and Regulatory Authorities: UAE government agencies, customs authorities, or law enforcement when required by law or to protect our legal rights.
- Business Transactions: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the UAE, including for fulfillment, payment processing, and customer support purposes. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UAE data protection requirements.
Publicly Shared Content
If you post reviews, comments, or other content on public areas of our Services, this information will be visible to others. Please be cautious about what you share publicly.
Third-Party Websites
Our Website may include links to external sites we do not control. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing information.
Children's Privacy
Our Services are not designed for individuals under 21 years of age. We do not knowingly collect personal data from minors. If we become aware that such data has been provided, we will take steps to delete it promptly.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our Services and fulfill your orders
- Comply with legal and regulatory obligations under UAE law
- Resolve disputes and enforce our agreements
- Maintain business records as required by applicable laws
When data is no longer needed, we will securely delete or anonymize it.
Your Privacy Rights
Under UAE data protection law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request that we limit the processing of your data in certain circumstances.
- Portability: Request transfer of your data in a commonly used format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw your consent for marketing communications at any time.
To exercise these rights, please contact us at the email address below. We will respond to your request within the timeframe required by applicable law.
How to Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@peptidic.ae
Address:
Peptidic FZ-LLC
License No.: VUET2563
Compass Building - Al Hulaila
Al Hulaila Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
